Site Privacy and Security
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymiseddata).The personal information we may collect andstore about you includes,but is not limited to, the following information:
• Title
• Name and surname
• Date of birth
• Gender
• Email address
• Contact phone number(s)
• Billing and delivery address
• Bank account and payment card details
• Transaction data including purchase information and payment details
• Technical data including IP address, log-in data and computer/device settings
• Interests, preferences and website usage data
• Interactions with us e.g. contacting our Customer Services Team (we may record your calls), or visits to our website
• Personal information you put on social mediaInformation you provide in your reviews of us, or survey responses
• Attendance at events (and travel preferences)
• Information from cookies, including information on the devices you may use to make a purchase - please see our separate Cookies Policy
We may also use and share aggregated data, which may be derived from your personal data but due to the way the data is handled (by anonymising and/or combining it with other data) it is not considered by law to be personal data.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:
Full name of legal entity: Viral Creations LTD
Email address: Contact@kuopendy.com
Postal address: FAO: Data Protection Officer, Viral Creations LTD , Studio 24-26, Arcadia Avenue, Dephna House #105, London, N3 2JU, UNITED KINGDOM
You have the right to make a complaint at any time to the Information Commissioner's Office (“ICO”), the UK regulator for data protection issues (www.ico.org.uk). We hope, however, that any concerns you may have would be satisfactorily dealt with by us, so please contact us in the first instance.
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: apply for our products or services;create an account on our website; subscribe to our publications; request marketing to be sent to you; enter a competition, promotion or survey; or give us feedback or Contact US
Automated technologies or interactions. As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy below for further details.
Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below.
Technical data from the following parties:
(a) analytics providers such as Google based outside the UK;
(b) advertising networks such as Facebook based outside the UK; and
(c) search information providers such as Google based outside the UK.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal based outside the UK.
Identity and Contact Data from data aggregators based inside or outside the UK.
Kuopendy.com (the “Site”) is owned and run by Viral Creations LTD. (“we”, “us” or “our”). Your privacy is taken very seriously and steps are taken to ensure your privacy is protected at all times. We also believe it is important to let you know what information is collected from the Site and why, and what we do with this information.
At Kuopendy, we collect personal information about you. We are the controller and responsible for the information we may collect. We collect this information in order to provide a personalised experience catered to you, offer you competitions and promotions and to ensure that Kuopendy is able to continue to improve its standards and services. This also allows us to alert you to administrational, product or service changes, and for marketing purposes. We gather this information about you when you engage in the following ways:
You register with or subscribe to Kuopendy.com and marketing channels.
You use our online services and place orders.
You sign up to competitions or special offers.
You interact with us online via social media, digital advertising on our,or any other,website where Kuopendy are represented.
You ask for information, provide a testimonial or feedback, comment on blogs and articles that are represented by Kuopendy.
You attend an event hosted by us,or where we are acting as sponsor.
This website is not intended for children and we do not knowingly collect data relating to children. If you are under the age of 16, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with Kuopendy, subscribing to our newsletter, or placing an order with us.
We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, please contact the DPO using the details set out below.
1. Consent
If you visit the Site and are not already an existing customer, we might ask for your consent to process your data, so that we can send you our special offers and news.
2. Contractual obligations
For example, in order to allow us to fulfil an order when you purchase our products.
3. Legal compliance
In some circumstances, we may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected.
4. Legitimate Interest
It may be necessary to use your data to help us run and improve our business. For example, to personalise the services we provide, or to improve our internal processes. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests.
We will only use your personal data when the law allows us to. Most frequently, we will use your personal data to fulfil a contractual obligation, or where we have a legitimate interest.
Generally, we do not rely on consent as a legal basis for processing your personal data. However, if you are not already a customer, we will get your consent before sending third party direct marketing communications to you via email or text message. In the event you do not wish for us to use ‘Your Personal Data’ for marketing purposes, please either:
Click on the ‘Unsubscribe’ link in the emails we have sent you (if any).
Contact our Customer Service Team here Contact US if you wish to be removed from our marketing database.
reason for processing type of personal data basis for processing
Registering new customers
(a) Name
(b) Contact details
Contractual obligation
Processing and delivering an order, including payment processing and recovery and carbon off-setting.
(a) Name
(b) Contact details
(c) Financial information
(d) Transaction information
(a) Contractural obligation
b) Necessary for our legitimate interests (to recover debts due to us, to track and off-set our carbon emissions)
Managing our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Name
(b) Contact details
(c) Profile
(d) Marketing and Communications preferences
(a) Contractual obligation
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
Running prize draws, competitions and surveys
a) Name
(b) Contact details
(c) Profile
(d) Usage
(e) Marketing and Communications preferences
a) Contractual obligation
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
Administering and running our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Name
(b) Contact details
(c) Technical data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
Delivering relevant website content and advertisements to you and understand how helpful that advertising is
(a) Name
(b) Contact details
(c) Profile
(d) Usage data
(e) Technical data
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Using data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical data
(b) Usage data
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
(a) Name
(b) Contact details
(c) Technical data
(d) Usage data
(e) Profile
(f) Marketing and Communications preferences
Necessary for our legitimate interests (to develop our products/services and grow our business)
We share your data with the following categories of third parties:
Service providers who provide IT, finance, logistics and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers.
HM Revenue & Customs, regulators and other similar authorities.Marketing agencies and researchers.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Ordinarily we do not allow the transfer of your data out of jurisdiction. In the rare event that this is necessary, we will ensure that your data is provided with a similar degree of protection as is afforded in your jurisdiction and that the transfer is compliant with all local laws.
We use a third-party service provider to serve advertisements and/or collect data on our behalf across the Internet and sometimes on this site. Some of these service providers may collect information about your visits to our site, and your interaction with our products and services to tailor marketing messages on this site and other sites or to trigger real time interaction, customise this site or enhance your profile. Some of these service providers may be able to collect personal information that you share with this site via a web form automatically and prior to your pressing a submit button; and they may be able to use information from your visits to this site to send marketing messages to you in a way that may personally identify you. This information is collected through the use of a cookie, a javascript tag and/or pixel, which is industry standard technology used by most major websites.
The information collected by these service providers may include your devices IP address, user agent, email addresses (where hashed or otherwise rendered pseudonymous) and other user and device level pseudonymous information. Please keep in mind that your browser settings may not permit you to control the technologies utilised by these third-party companies. If you would like more information about these practices, please click: http://optout.aboutads.info/#!/ or Contact US.
requested information from us;
or purchased goods from us; and
you have not opted out of receiving that marketing.
Please note that we will only process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Site Privacy and Security
Request access to your personal data.Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.Request restriction of processing your personal data.
Request transfer of your personal data.Right to withdraw consent.
For more information on these rights, please see the ICO’s website Individual rights ICO
In order to satisfy the California Consumer Privacy Act (“CCPA”) and other relevant legislation, we are required to provide specific information for residents of California. You should also refer to the rest of this policy, which provides the requisite detail concerning:
the kind of personal data we collect;
the purposes for which we use the data; and
where we disclose this information to third parties.
In the preceding twelve months, we have not sold any personal information belonging to consumers.
California consumers may have the right (at no charge, up to twice every 12 months, subject to certain exceptions) to make requests regarding the following:
the categories of personal data we collected about you;
the categories of sources for the personal data we collected about you;our business or commercial
purpose for collecting that personal data;
the categories of third parties with whom we share that personal data;
the categories of personal data that each recipient received; and
the specific pieces of personal data we collected about you
You also have the right, subject to certain exceptions defined in the CCPA and other applicable laws and regulations, to request that a company delete any of your personal data that it has collected from you and retained, subject to certain exceptions. To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by contacting us here.
Your request must:
Provide sufficient information that allows us to reasonably verify, that you are the person about whom the personal data concerns. This may include requesting that you provide us with at least two or more pieces of personal data to match against personal data about you that we may or may not maintain and which we have determined to be reliable for the purpose of verification.Describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal data if we cannot verify your identity or authority to make the request and confirm the personal data relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal data provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
We do not discriminate against consumers for exercising their rights under the CCPA.
You can check the information that we hold about you by contacting us here Contact US or by writing to us at FAO: Viral Creations LTD , Studio 24-26, Arcadia Avenue, Dephna House #105, London, N3 2JU, UNITED KINGDOM We will provide this information within 40 calendar days of receipt of the information request. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
A cookie is a small file that is sent by our web server to your computer. We use cookies to distinguish you from other website users. This allows us to improve your experience whilst visiting our site.
We use the following cookies on our website:
· Strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
· Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
· Functional cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to you. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:
FIRST-PARTY COOKIES
COOKIE | DOMAIN | TYPE | DESCRIPTION | COMPANY |
__cfduid | .Kuopendy.com | Necessary | The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. | CloudFlare |
_dc_gtm_UA-35408507-5 | .Kuopendy.com | Analytics | Used to throttle request rate (will include GTM container ID in "_dc_gtm_property-id" format if GA is deployed via GTM) | Google Analytics |
_ga | .Kuopendy.com | Analytics | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. | Google Analytics |
_gat_UA-35408507-5 | .Kuopendy.com | Analytics | Used to throttle request rate (will include GTM container ID in "_dc_gtm_property-id" format if GA is dployed via GTM) | Google Analytics |
_gcl_au | .Kuopendy.com | Analytics | This cookie is used by Google Analytics to understand user interaction with the website. | Google Analytics |
_gid | .Kuopendy.com | Analytics | This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. | Google Analytics |
_landing_page | .Kuopendy.com | Functional | This cookie is set by website built on Shopify platform and is used to track landing pages. | Shopify |
_orig_referrer | .Kuopendy.com | Necessary | This cookie is set by website built on Shopify platform and is used in association with shopping cart. | Shopify |
_pin_unauth | .Kuopendy.com | Analytics | A first party cookie which groups actions for users who cannot be identified by Pinterest. | |
_s | .Kuopendy.com | Analytics | This cookie is associated with Shopify's analytics suite. | Shopify |
_shopify_country | .Kuopendy.com | Necessary | Used in connection with checkout. | Shopify |
_shopify_fs . | Kuopendy.com | Analytics | This cookie is associated with Shopify's analytics suite. | Shopify |
_shopify_s | .Kuopendy.com | Analytics | This cookie is associated with Shopify's analytics suite. | Shopify |
_shopify_sa_p | .Kuopendy.com | Analytics | This cookie is set by Shopify and is used for analytics relating marketing and referrals. | Shopify |
_shopify_sa_t | .Kuopendy.com | Analytics | This cookie is set by Shopify and is used for analytics relating marketing and referrals. | Shopify |
_shopify_y | .Kuopendy.com | Analytics | This cookie is associated with Shopify's analytics suite. | Shopify |
_uetsid | .Kuopendy.com | Analytics | These cookies are used to collect analytical information about how visitors use the website. This information is used to compile report and improve site. | Google Analytics |
_uetvid | .Kuopendy.com | Analytics | A unique, anonymized visitor ID, assigned by UET, representing a unique visitor. UET stores this data in a first-party cookie named "_uetvid". | Google Analytics |
_y | .Kuopendy.com | Analytics | This cookie is associated with Shopify's analytics suite. | Shopify |
cart_currency | .Kuopendy.com | Necessary | This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com. | Shopify |
customerGeo | .Kuopendy.com | Necessary | Defines customer geo location and currency | Google Analytics |
ometria | .Kuopendy.com | Targeting | This cookie is used for interaction tracking data. | Ometria |
secure_customer_sig | Kuopendy.com | Necessary | This cookie is set by websites built on Shopify platform and is used in connection with customer login. | Shopify |
shopify_pay_redirect | www.Kuopendy.com | Necessary | This cookie is used by website using Shopify platform and is used in enabling secure payment and checkout from the e-commerce store. | Shopify |
swym-cu_ct | .www.Kuopendy.com | Functional | Used for Wishlist currency (shows currency user shopping in) | Swym (Wish List, Back in Stock) |
swym-currentFilter | .www.Kuopendy.com | Functional | Used to manage wish list created by the customer. | Swym (Wish List, Back in Stock) |
swym-instrumentMap | .www.Kuopendy.com | Functional | Used to manage wish list created by the customer. | Swym (Wish List,Back in Stock) |
swym-np_r | .www.Kuopendy.com | Functional | Used by the SWYM Wishlist Plus Shopify plugin | Swym (Wish List,Back in Stock) |
swym-o_s | .www.Kuopendy.com | Functional | Used by the SWYM Wishlist Plus Shopify plugin | Swym (Wish List,Back in Stock) |
swym-pid | .www.Kuopendy.com | Functional | Used to manage wish list created by the customer. | Swym (Wish List,Back in Stock) |
swym-session-id | .www.Kuopendy.com | Functional | Used by the SWYM Wishlist Plus Shopify plugin | Swym (Wish List, Back in Stock) |
swym-swymRegid | .www.Kuopendy.com | Functional | Used to manage wish list created by the customer. | Swym (Wish List,Back in Stock) |
_gac_UA-35408507-4 | .Kuopendy.com | Analytics | Google Analytics | Google Analytics |
newsletter_modal | .Kuopendy.com | Functional | Detects if user dismissed newsletter popup | Kuopendy |
swym-email | www.Kuopendy.com | Functional | Used to manage wish list created by the customer. | Swym (Wish List, Back in Stock) |
swym-nf_svd | .www.Kuopendy.com | Functional | Used for Wishlist notifications | Swym (Wish List ,Back in Stock) |
swym-ninfo | .www.Kuopendy.com | Functional | Used to manage wish list created by the customer. | Swym (Wish List,Back in Stock) |
swym-ol_ct | .www.Kuopendy.com | Functional | Used to manage wish list created by the customer. | Swym (Wish List,Back in Stock) |
_shg_session_id | Kuopendy.com | Functional | tracks sessions across the site | Shogun |
_shg_user_id | Kuopendy.com | Functional | tracks user sessions across the site | Shogun |
apay-session-set | Kuopendy.com | Necessary | Used for payment method | Amazon Pay |
cart | Kuopendy.com | Necessary | Used in connection with shopping cart. | Shopify |
cart_sig | Kuopendy.com | Necessary | Used in connection with checkout. | Shopify |
cart_ts | Kuopendy.com | Necessary | Used in connection with checkout. | Shopify |
cart_ver | Kuopendy.com | Necessary | Used in connection with shopping cart. | Shopify |
THIRD-PARTY COOKIES
COOKIE | DOMAIN | TYPE | DESCRIPTION | COMPANY |
__cfduid | .shop.app | Necessary | The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. | CloudFlare |
_pay_session | .shop.app | Necessary | The domain of this cookie is owned by Shopify. This cookie is used for enabling secure checkout and payment function on the website. | Shopify |
_pinterest_ct_ua | .ct.pinterest.com | Analytics | _pinterest_ct_ua is identical to _pin_unauth, but as a third party cookie. | |
ARRAffinity | hit.uptrendsdata.com | Analytics | This cookie is set by websites that run on Windows Azure cloud platform. It is used for load balancing to ensure that visitor page requests are forwarded to the same server in each browser session Uptrends (Monitoring) | ARRAffinitySam |
eSite | .hit.uptrendsdata.com | Analytics | This cookie is set by websites that run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. | Uptrends (Monitoring) |
ATN | .atdmt.com | Targeting | The cookie is set by atdmt.com. The cookies stores data about the user behaviour on multiple websites. The data is then used to serve relevant advertisements to the users on the website. | Meta,Atlas |
fr | .facebook.com | Targeting | The cookie is set by Meta to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Meta pixel or Meta social plugin. | Meta |
IDE | .doubleclick.net | Targeting | Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile. | Google Analytics |
MUID | .bing.com | Targeting | Used by Microsoft as a unique identifier. The cookie is set by embedded Microsoft scripts. The purpose of this cookie is to synchronize the ID across many different Microsoft domains to enable user tracking. | Microsoft |
test_cookie | .doubleclick.net | Necessary | This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies. | Google Ads |
_dc_gtm_UA-35408507-4 | Analytics | Used to throttle request rate (will include GTM container ID in "_dc_gtm_property-id format if ga is dployed via gtm | google analytics | |
_gcl_aw | from Google (though first-party) | Targeting | Used by Google Marketing Platform (formerly DoubleClick), this is a conversion cookie used to help advertisers determine how many times users who click on ads end up becoming converters. This cookie is not used for advertisement personalisation. | Google Analytics |
blackbird | blackbird | Analytics | This is from Propellernet to monitor site speed | Propellernet |
stc114792 | Rakuten | Advertising | Analytics Use in connection with analytics | Rakuten Marketing |
_fbp | .Kuopendy.com | Targeting | This cookie is set by Meta to deliver advertisement when they are on Meta or a digital platform powered by Meta advertising after visiting this website. | Meta |
_IJCID | .fospha.com | Analytics | Anonymous unique identifier for site analytics tracking. | Fospha |
Please note that the following third parties may also use cookies, over which we have no control. These named third parties may include, for example, advertising networks and providers of external services like web traffic analysis services. These third-party cookies are likely to be analytical cookies or performance cookies, or targeting cookies and are provided by the following:
- Cloudflare
- Shopify
- Pintrest
- Uptrends
- Meta/ Facebook/ Instagram
- Microsoft
To deactivate the use of third-party advertising cookies, please ask the website to not track using our cookie consent pop-up. This pop-up allows you to block some, or all, cookies. However, if you chose to block all cookies (including essential cookies) you may not be able to access all or parts of our website